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Home Page St John's CE Thornham Primary School Love 2 Learn N Love 1 Another
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Complaints Procedure and Policy

At St. John's CE we are clear about the difference between a concern and a complaint and we take concerns seriously at the earliest stage so that we are able to reduce the numbers that develop into formal complaints.

 

If you have a concern please do speak with your child's class teacher in the first instance as we need to maintain our positive relationships with all our St. John's families. If you are still not happy or do not feel your concern has been addressed then please share your concern with the headteacher who may need to carry out investigations before providing explanations or solutions to rectify any concerns. If you feel the concern has not been addressed appropriately then a formal complaint should be written to the Chair of Governors. Please look at the Complaints Procedure below which will guide you through the process. The policy gives guidelines in more detail.

Complaints Procedure (summary of actions)

WORLD THINKING DAY- FRIDAY 22ND FEBRUARY Some of our children wore their uniforms with pride in school today to celebrate World Thinking Day on the 22nd Feburary during the half term holiday. The day focuses on International Friendship and encourages the children to think about guiding and scouting all over the world.
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